Shipping policy

Thank you for shopping with SPADED HEARTS ♡. Please review our Shipping Policy before placing your order.

ORDER PROCESSING

Many SPADED HEARTS products are made to order, meaning your item is produced specifically for you after your order is placed.

Production and processing times are separate from shipping times. Processing times may vary depending on the product, order volume, production facility, and time of year.

Once your order enters production, we cannot guarantee that changes or cancellations can be made.Many SPADED HEARTS products are made to order, meaning your item is produced specifically for you after your order is placed.

Production and processing times are separate from shipping times. Processing times may vary depending on the product, order volume, production facility, and time of year.

Once your order enters production, we cannot guarantee that changes or cancellations can be made.SHIPPING TIMES

Estimated shipping times are provided during checkout whenever available.

Shipping estimates begin after your order has completed production.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, delivery destination, shipping method, and fulfillment location.

MULTIPLE PACKAGES

If you order multiple products, your items may be produced at different facilities.

As a result, your order may arrive in more than one package and on different days. Receiving part of your order does not necessarily mean the remaining items are missing.

Separate tracking information may be provided when applicable.

TRACKING

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your tracking number.INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional charges may apply if an order needs to be reproduced or reshipped because of an address provided incorrectly by the customer.

LOST OR DELAYED PACKAGES

If your package appears to be delayed or lost, please contact us with your order number and tracking information so we can review the situation.

Please carefully review your shipping information before completing checkout.

SPADED HEARTS is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address. We will work with the applicable fulfillment provider or shipping carrier when appropriate to determine available options.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:Check around your delivery location.

Check with household members or neighbors.

Contact the shipping carrier regarding the delivery.

Verify that the shipping address on your order was correct.Please contact SPADED HEARTS if you still cannot locate your package.

Packages confirmed as successfully delivered to the address provided at checkout may not qualify for a free replacement or refund.

DAMAGED OR INCORRECT ORDERS If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the problem.

Eligible claims may receive a replacement or refund after review.

Please see our Return & Refund Policy for additional information. INTERNATIONAL SHIPPING

International shipping availability may vary by product and destination.

Customers are responsible for any applicable customs duties, import taxes, or fees unless otherwise stated during checkout. International orders may experience additional delays due to customs processing.

HOLIDAY SHIPPING

Production and shipping times may be longer during holidays, sales, product launches, or periods of unusually high order volume.

We recommend placing time-sensitive orders as early as possible.

If you have questions about your shipment, please contact SPADED HEARTS using the

contact information provided on our website.

Please include your order number so we can assist you as quickly as possible.

SPADED HEARTS ♡

Thank you for shopping with us and supporting our brand.